Gov2.0 Meets D&D: Reflections on the Cascadia Conference on Dialogue and Deliberation (Part II)

Here are a few more observations I took away from NCDD 2010 Portland: The Cascadia Conference on Dialogue & Deliberation last weekend. You can read my earlier post about this excellent event here.

Gov2.0 meets D&D
There seems a be a convergence underway between the open government or “Gov 2.0” movement and the dialogue and deliberation (or D&D) community. The Gov 2.0 crowd is largely focused on opening up government datasets in the interest of transparency and civic innovation. It’s largely driven by government techies and open-source geeks keen on exposing data to the public so that citizens can create apps that improve, augment, or streamline government services and make government more responsive and accountable. For example, see efforts like Open311, Portland’s CivicApps project, the Vancouver Open Data Catalogue, the Open Gov West conferences, and Code for America.

Meanwhile, the D&D community has long focused on spreading better offline face-to-face interaction, through innovative social “technologies” like the World Cafe, Open Space, Future Search, Wisdom Councils, Study Circles, and Conversation Cafes. These are all structured dialogue or deliberation processes that are designed to better harness the collective intelligence of groups — for better learning, discovery, planning, and decision-making. And maybe it’s a generational thing (most D&D practitioners are not Net Natives), but until recently I’ve always sensed a general distrust of online communication technologies and strong preference for offline dialogue among most of my friends in the D&D community.

There are, of course, some notable exceptions that have long embraced technology, like AmericaSpeaks, MetroQuest, and the many online forums run by E-Democracy.org. Governments experimenting with online public consultation is not new. And there is a significant community of online facilitators that has been steadily growing for over a decade. But recent advances in deliberative software and the exponential growth of social media has changed the game, seeding the ground for much wider adoption of online public engagement strategies.

At the NCDD conference, I was excited to see a surge of interest in experimentation with new technologies for online outreach and citizen engagement, especially among government officials. I believe this is driven by several factors:

• Growth of Social Media: As citizens get used to interacting with businesses and nonprofits through social utilities like Facebook and Twitter, they’re expecting to be able to interact with government officials and institutions via the same channels. Institutions are adopting enterprise social networking and collaboration tools internally, too. It only makes sense that those institutions would begin to engage the public via similar tools.
• Eroding Trust in Government: Public trust and confidence in government is at record lows. Conventional methods of public engagement — public hearings, surveys, citizen advisory panels, public notices in newspapers — are boring and ineffective, and may well spur more apathy than engagement. As state and local government budgets grow leaner by the day, officials are desperate for new approaches that could help them do more with less.
• Gov 2.0: The open gov meme is spreading fast by word-of-mouth in government circles. Public officials are seeing successful experiments with open data and the range of new technologies for collaboration and civic dialogue that are emerging. And many of them are eager to get in the game.
• Deliberative Software: Recent advances in online dialogue and deliberation technologies mean governments have more and better tools to choose from in crafting their public engagement strategies.

The Importance of Inclusion
The need for fostering “equitable dialogue” was a strong undercurrent at the conference. In the World Cafe dialogue on Friday evening, one participant asked, “Is public engagement considered a leisure activity? For whom?” To which another replied that, unfortunately, Maslow was right — the people who would benefit most from getting more engaged are also the most likely to consider civic activities leisure, especially when they are struggling to feed their families. Several participants pointed out that the crowd at the conference was overwhelmingly white and over 40. One of the facilitators kicked himself publicly when he realized that, despite holding the conference at a university, no notices were posted on campus inviting students to attend.

It was also pointed out that we need to be careful not to let our fascination with new technologies blind us to their shortcomings. The digital divide is still very real. That means we need to pay attention to accessibility, and keep legacy modes of engagement in place — i.e. face-to-face hearings and community meetings, phone surveys, etc. — so that nobody is left out. Because for democracy to truly work, everybody needs a seat at the table.

Reflections on the Cascadia Conference on Dialogue and Deliberation (Part I)

As I write this, I’m rocketing down the rails on the Amtrak from Portland to Seattle, headed home after the Cascadia Conference on Dialogue & Deliberation. This inspiring confab was the last of 5 regional gatherings held around the country this fall by the National Coalition for Dialogue & Deliberation (NCDD), a nonprofit that promotes the use of innovative social processes for better discovery, learning, and decision-making, in settings from neighborhood groups to corporate boardrooms, nonprofits to universities to legislative bodies. It was hosted by Portland’s Office of Neighborhood Involvement and Concordia University.

The theme of the conference was “public engagement” — which was broken down into three broad topics:

• Quality Public Engagement: What is quality public engagement and how do we educate others about it so it becomes broadly adopted?
• Online Engagement: How can online technology enhance public engagement?
• Collaborations that Work: How can we strengthen connections between public administrators, engagement practitioners and the public?

Kudos to NCDD’s Sandy Heierbacher and the entire organizing team (especially crack facilitators Walt Roberts and Tod Sloan) for putting together a fantastic event that left me enlightened and inspired. It was the perfect antidote to the toxic partisanship of the recent election season.

A Few Highlights
My head is still spinning from the rich stew of ideas, models, processes and projects presented at the event, to say nothing of the amazing people. Herewith, a few highlights:

1. The People
The best thing about this gathering was the people. (I love hanging out with facilitators and social process geeks.) The attendees, about 180 in all, consisted of a mix of professional facilitators, academics, community organizers, techies, consultants, corporate and philanthropic leaders, and government officials. It was great to spend time with old friends and co-conspirators like Joseph McCormick, Susan Partnow, Howard Silverman, John Spady, Peggy Holman, Jim Rough, and one of my personal heroes, Tom Atlee. To finally meet folks long I’ve admired, like DeAnna Martin and Sandy Heierbacher. And to make tons of new connections with inspiring people who are in the trenches daily endeavoring to make democracy work.

2. The Process
Most conferences (and I attend a lot) are sorely lacking in one respect: interactivity. They don’t build in enough opportunities for dialogue — between audience and presenters, or, more importantly, between participants. The old, didactic model of experts at the front of the room dropping knowledge on the audience followed by a short Q&A period misses so many opportunities for participants to interact in creative, generative ways that spark new connections, deepen the conversation and harness the wisdom of everyone in the room. This conference, by contrast, was beautifully designed and facilitated for maximum dialogue potential.

The conference kicked off on Friday evening with a World Cafe dialogue, facilitated by Walt Roberts, on the state of public engagement. About 50 of us spent two hours shuffling from table to table every 15-20 minutes as we moved through a series of questions about the state of public engagement and ways to improve it. Between each round, we passed the mic around the room as people shared insights that had come up at their tables, and a team of graphic facilitators recorded our thoughts with markers on large paper murals with images and keywords culled from the report-backs. This was a great way to quickly meet a bunch of new people, generate a wide range of ideas and insights, and set a conversational, collaborative tone for the rest of the conference.

The main event took place Saturday from 9-5, with all 180 participants in attendance. The morning consisted of three plenary presentations of innovative dialogue-driven public engagement projects from Washington and Oregon (more on the projects below). After each presentation, rather than going straight to Q&A, the audience members turned to each other in groups of four to discuss what we had just heard. The mic was then passed around for people to share their observations and insights, or ask questions of the presenters.

The afternoon breakout sessions were organized using Open Space, a self-organizing process where anyone in the room can offer a session on any topic. Some two dozen sessions were offered — ranging from brainstorming sessions on upcoming public engagement projects to technology demos, conversations on race, gender, and privilege to envisioning a sustainable future for suburbs. John Spady and I presented together a demonstration of the web platform my company, Zanby, built for the Countywide Community Forums (more on that below).

After the breakouts we reconvened for a final wrap-up session where, again, the mic was passed around the room so that anyone could offer insights or reflections. In keeping with the goal of maximizing interaction, the last thing facilitator Walt Roberts did before closing was to invite everyone to look around the room and find someone you’ve been meaning to connect with but haven’t yet had the chance.

I wish conference planners everywhere would take a few pages from NCDD’s book and design many more opportunities for dialogue and interactivity into their events.

3. The Projects
The three projects featured in the morning plenaries were all noteworthy.

• City of Portland Office of Neighborhood Involvement (ONI): Several ONI staff presented about the variety of ways the city is institutionalizing public involvement in decision-making processes throughout the city government. Afifa Ahmed-Shafi, ONI’s Public Involvement Best Practices Coordinator, described the Public Involvement Principles [PDF] adopted last August by the city council. According to the ONI website, “[The] principles include partnership, early involvement, building relationships and community capacity, inclusiveness and equity, good quality process design and implementation, transparency, and accountability.” The city council also adopted a requirement that every measure submitted at council be accompanied by a “public involvement report” documenting how citizens were consulted in developing the proposal. ONI is currently conducting a baseline assessment of public involvement across all city offices, and is looking at other experiments such as participatory budgeting.

• Oregon Citizens’ Initiative Review: Established by the Oregon legislature in 2008, this reform institutionalized a citizen jury-style process for evaluating the pros and cons of statewide ballot measures. “24 Oregon voters are selected at random, and then demographically balanced to fairly represent a cross-section of the entire state electorate. This panel participates in balanced hearings where campaign advocates and policy experts present the arguments and facts about the measure.” After several days of testimony, the panelists decide how they would vote on the measures and write pro and con statements. The statements and vote totals are included in the official state voter’s guide.

• Countywide Community Forums (CCF): [Full Disclosure: CCF is a Zanby client.] In 2007 Dick Spady, founder of Dick’s Drive-In Restaurants, proposed a ballot initiative to establish a periodic public consultation process for King County government. After supporters gathered 80,000 signatures the county council adopted the measure before it had a chance to go to a public vote. Since then, every 4-6 months, the County Executive or the CCF board picks a topic and declares a new forum round. Past topics have included public safety, customer service, and county budget priorities. For a period of 4-6 weeks, the public (anyone who lives or works in King County) is invited to become registered “citizen councilors” and host or attend a meeting in their neighborhood where they watch a brief overview video about the topic, discuss the issues, and take an opinion survey. Alternatively, citizen councilors can watch the video, discuss, and take the survey entirely online at the CCF website. The website, which is powered by Zanby’s online community platform, also features a map and calendar of face-to-face meetings, as well as online groups for staff and volunteers to collaborate and manage the program. When a forum round is over, the survey responses are tabulated and presented in a report to the County Auditor, County Council, and the public. The most recent forum round, which took place earlier this fall, focused on “county budget priorities” and resulted in 766 surveys submitted.

I also learned about several other cool initiatives at the conference:

• Marine Map – A web-based decision support tool for multi-stakeholder marine spatial planning, developed by EcoTrust. With some cool GIS technology, participants in a live workshop setting or online can draw a circle on a map to propose a protected area and get an immediate analysis of the impacts on habitat, fish populations, and economic impacts on nearby ports and fishing fleets. Check out this video.
• A Pattern Language for Social Process (no link) – A physical card deck being developed by a woman named Tree that is meant to aide with creative problem-solving in community and organizational settings. I’m still trying to get my hands on a copy of the deck.
• Ideas4Oregon – After this idea-generation contest drew 542 submissions for creative ways to address social problems, the Meyer Memorial Trust, Oregon’s largest community foundation, is working on plans to build a platform for better connecting the state’s social sector.
• Family Support Network – Has a newly redesigned website that helps community activists to map assets (such as skills or equipment) at the neighborhood level and trains “community weavers” who help neighbors match needs and assets in times of crisis, increasing community resilience.

In my next post, I’ll share some further observations on the ideas and issues that came up in the discussions at the Portland conference.

Getting to Know Deanna (An excerpt from the book Share This!)

[Cross-posted, with minor edits, from the Zanby blog. -LU]

My good friend, co-conspirator, social media maven, and all-round diva of awesomeness Deanna Zandt has a new book out. And it mentions Zanby! Share This! How You Will Change the World With Social Networking (Berrett-Koehler) is chock-full of anecdotes and case studies drawn from her own life as a social activist, artist, and media maker. Deanna illustrates the many ways social media improves our relationships and enables new forms of political and social expression that are changing the world for the better.

One of those anecdotes recounts how Deanna and I met up in Brooklyn two years ago. (And it gives a nice plug for Zanby.) We barely knew each other before that, having met in passing at a conference. But, thanks mainly to Twitter and Facebook, we were able to connect, build trust, and grow a friendship with a depth and speed that would have been virtually impossible just a few short years earlier, considering that she lives in Brooklyn, I live in Seattle, and we see each other once a year, if we’re lucky.

Here, with Deanna’s permission, is an excerpt from pages 41-43 of Share This! where she tells our story:

Your Life Makes History

Now that relationships and trust influence how we receive and manage digital information, we’re becoming more connected, and thus we have the capacity to be more empathetic. That trust-created empathy will lead us away from the isolation and resulting apathy that we’ve experienced as a culture, arising from the 20th century’s focus on mass communications and market demographics.

Here’s a story about how building trust through social networks has worked for me. A couple of years ago, I spoke at a conference in northern California. After my song and dance, Leif Utne, the vice president of community development for the software company Zanby, came up to introduce himself. He was working on a project that he wanted to get my employer, Jim Hightower, involved with. We exchanged contact info and became Facebook friends; later we started following each other on Twitter.

About a year and a half later, Leif messaged me to say that he was coming to Brooklyn for a visit and wanted to know if I’d like to get coffee. Sure! Of course! When we sat down a few days later, I asked him how the baby was–he and his wife had spent a long time adopting a baby from Guatemala, and Leif had even lived there for ten months. He lit up and showed me recent photos, and then asked how my dog, Izzy, was adjusting to life in Brooklyn. I had adopted her from a rescue organization, and we laughed at how the processes for adopting dogs and children were eerily similar.

Leif asked if he could show me a new online service that he’d taken a job with, one that would give groups a way to connect their memberships. Absolutely, I said. We did a run-through, and he talked about some of his company’s successes. I started thinking of clients who could really use something like this tool and offered to put him in touch with them.

My online friendship with Leif is significant for several reasons. Social media enabled a kind of “identity authentication” between us. I was aware of Leif’s family’s work with the Utne Reader before I met him, but being connected via social media gave me insight into some of his values and interests. And vice versa. More important, though, it allowed us to collect seemingly unrelated fragments of information about one another over time, and to create a wide-angled picture of the other person with those fragments. Technology writer Clive Thompson calls this phenomenon “ambient awareness” of the people around us.

It doesn’t impact my life at all to know that Leif is heading to the airport, and he probably doesn’t care that I spent an extra 30 minutes with my dog in the park this morning. But over time, we are able to see a portrait of one another’s lives take shape and feel connected. While Leif’s trip to the airport doesn’t affect my daily life, if he misses his plane, I feel bad for him. There’s the empathy, simply by being aware of another person’s “mundane” activities. Our portraits of one another facilitated an in-person conversation that otherwise would have been stilted and awkward:

“So, you, uh, have kids?”

“No, you?”

“Yeah, one. A little boy.”

“Uh-huh.”

Instead, we were able to tap into what we care about pretty quickly, and the landing into the “business” end of the meeting was much smoother.

Admittedly, experimenting with what it means to share different parts of our lives can sometimes be uncomfortable. Chip Conley, the CEO of a family of boutique hotels in northern California called Joie de Vivre, offers a case in point. In 2009, he wrote about the fallout from photos he posted to Facebook from his latest Burning Man trip. Some workers were surprised to see Conley in a tutu and a sarong. The complicated part wasn’t that he didn’t want them online, or that his investors or board members didn’t want them online; it was that some employees struggled with seeing their fearless leader show a carefree side of himself that didn’t “fit” with the standard work environment. We’re all still determining what we each individually consider acceptable amounts of information, as well as what we’ll tolerate organizationally and culturally.

Thanks to the alienating effect of mass communications, our ability to converse directly with one another, and to engage with the larger culture in a meaningful way, has withered. While no one has figured out a precise formula for what amount or mix of sharing creates empathy, presenting real pictures of real lives indisputably frees us from our pigeonholes. Social networks give us the opportunity to reengage with one another.

Order Share This! at your favorite bookstore, or online at Amazon, Powell’s, Barnes & Noble, or Indiebound.

I’m going to Netroots Nation 2010

This week I’m making my first trip to Sin City. On Wednesday I head to Las Vegas for Netroots Nation 2010, an annual confab of 2000+ progressive activists, bloggers, techies and politicos, taking place at the Rio Hotel. According to a press release, this is “the largest gathering of the Democratic base ahead of the midterm elections… Energizing the Netroots was key to Democratic successes in 06’ and 08’ and will be important again this year.”

I’ll be there representing Zanby, which will have a big presence in the exhibit hall. We’ll be showing off the latest version of our innovative platform for online collaboration, group management, and social networking. And we’ll be touting some recent client projects like Rework the World and The UpTake.

We will also be sharing booth space with our friends and allies at Warecorp, a full-service custom web dev shop, The UpTake, an award-winning video citizen journalism outfit (and Zanby client), and Mobile Roots, maker of mobile apps for political campaigns.

So if you’re going to Netroots, drop by our booth and say hi!

More from the press release:

Speakers at the conference include: Senator Reid, Speaker Pelosi, Secretary LaHood, Sen. Al Franken, Elizabeth Warren, Gov. Brian Schweitzer, Ed Schultz, Sen. Jeff Merkley, Sen. Ben Cardin, Sen. Tom Udall, Rep. Alan Grayson, Rep. Raul Grijalva, Rep. Jared Polis, Rep. Donna Edwards, Rep. Jerrold Nadler, Van Jones, Rich Trumka, Tim Wise, Lizz Winstead, Majora Carter, Markos Moulitsas, Tarryl Clark, Bill Halter, George Goehl, Phaedra Ellis-Lamkins, Deepak Bhargava, Gerald McEntee, Eliseo Medina and many more.

You can see the full schedule here: http://netrootsnation.org/agenda